Cookie Guidelines for Tandem

At Tandem, transparency is at our core, especially when it comes to the data we gather and how we handle it. This section is dedicated to detailing our approach towards cookies and providing guidance on their management. If you’re already familiar with the cookie universe and wish to tweak your preferences, simply navigate to your account settings within the app and modify your privacy selections there. Eager to delve deeper into our cookie practices? Dive right in! Please be aware: this Cookie Guidelines section primarily deals with our use of cookies. For comprehensive information about how we handle your personal data, kindly refer to our Privacy Guidelines.

So, What Exactly are Cookies?

Think of cookies as tiny text-based notes. They are transmitted to, or read from, your web browser or device storage. Typically, a cookie includes the domain it hails from, its expiration or ‘life-span’, and a distinct identifier, often a random number. Cookies can also store data regarding your device, such as user preferences, browsing habits, and interactions during the use of our services.

Are All Cookies Created Equal?

No, there are a few categories:

• First-party vs. Third-party Cookies: Direct cookies are those that we place on your device. These allow us to, for instance, set our website to your preferred language and understand your interaction with our platform. Indirect, or third-party, cookies are set by our associates and external service providers. Get to know these entities better through our website and the in-app cookie management tools.
• Session vs. Persistent Cookies: While session cookies bid farewell once you close your browser, persistent cookies stick around longer. The former assists us in gaining insights during a single browsing session, ensuring smoother navigation. The latter, with its extended existence, aids in swift log-ins and provides analytical insights.

And What About Other Digital Trackers?

There are other players like web beacons (pixels, tags, or clear gifs), tracking URLs, and software development kits (SDKs) that function similarly to cookies. For instance, web beacons are minuscule graphic entities that let us know when someone uses our service or checks an email from us. Tracking URLs show us the origin of our website traffic, while SDKs in apps mirror the behaviour of cookies and web beacons. To keep things streamlined, we’ll address these technologies as “cookies” within these guidelines.

Why Do We Rely on Cookies?

Just like many digital service providers, cookies assist us in enhancing, securing, and personalising our services. This includes recalling your settings, acknowledging repeat visitors, gauging our promotional strategies, and fine-tuning ads based on your interests. Occasionally, we might link cookie data with other personal info we have on file for you. During your use of Tandem, various cookies may find their way to your device.

Cookie Type

Essential cookies These cookies are strictly necessary to provide you our services, such as enabling you to log in, remembering your preferences and keeping you safe by detecting malicious activity. Analytics cookies These cookies help us understand how our services are being used and help us customise and improve our services for you. Advertising & marketing cookies These cookies are used to determine how effective our marketing campaigns are and make the ads you see more relevant to you. They perform functions like helping us understand how much traffic our marketing campaigns drive on our services, preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements relevant to you and measuring the number of ads displayed and their performance, such as how many people interacted with a given ad. Social networking cookies These cookies are used to enable you to share pages and content that you find interesting on our services through third-party social networking and other websites or services. These cookies may also be used for advertising purposes.

How can you control cookies?

There are several cookie management options available to you. Please note that changes you make to your cookie preferences may result in using our services becoming a less satisfying experience, as they may no longer be as personalised. In some cases, you may even find yourself unable to use all or part of our services.

Tools we provide

You can set and adjust your cookie preferences at any time by heading to your account settings in the app and adjusting your app cookie preferences there. Browser and device controls Some web browsers provide settings that allow you to control or reject cookies, or that alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each Internet browser. You can check the specific steps in your particular browser’s help menu. You may also be able to reset device identifiers or opt out from having identifiers collected or processed by using the appropriate setting on your mobile device. The procedures for managing identifiers are slightly different for each device. You can check the specific steps in the help or settings menu of your particular device. Interest-based advertising tools Advertising companies may participate in self-regulatory programmes that allow you to opt out of any interest-based ads involving them. For more information on this, you can visit the following sites: Digital Advertising Alliance; Interactive Digital Advertising Alliance; App choices (apps only). Opting out does not mean you will not see advertising – it means you won’t see personalised advertising from the companies that participate in these opt-out programmes. Also, if you delete cookies on your device after you’ve opted out, you will need to opt out again.

Google™ Cookies

Google™ Maps API Cookies Some features of our website and some Tandem services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device. When browsing this website and using the services relying on Google™ Maps API cookies, you consent to the storage and collection of such cookies on your device and to the access, usage and sharing by Google of the data collected thereby. Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interface separate from that supplied by your browser. For more information, please see https://www.google.com/policies/technologies/cookies/. Google Analytics We use Google Analytics – a Google service that uses cookies and other data collection technologies to collect information about your use of the website and services, in order to report website trends. For more information on how Google collects and processes data, visit https://policies.google.com/technologies/partner-sites. You can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout and opt out of Google’s ad personalisation at https://adssettings.google.com/.

Managing Cookies

• Overview: We offer multiple options for cookie management. However, altering cookie preferences might affect your experience, potentially limiting service functionalities.
• Our Tools: Modify cookie preferences using the tool on our website or via account settings in the app.
• Browser & Device Controls: Browsers let you control or be alerted about cookies. For guidance, refer to your browser’s help menu. Mobile devices allow resetting or opting out of identifier collection via device settings.
• Interest-Based Ads: Some advertisers allow opt-outs from personalised ads. Visit Digital Advertising Alliance, Interactive Digital Advertising Alliance, and Appchoices for details. Opting out means non-personalised ads. Clearing cookies requires re-opting.
• Google Cookies: Google™ Maps API Cookies: Used by our services. By browsing, you consent to their storage and Google’s data usage. Google provides separate cookie management; more details at Google’s cookie policies. Google Analytics: Helps us track website trends. Understand Google’s data use at Google’s partner sites policy. Opt-out with Google Analytics browser add-on or adjust Google’s ad personalisation.
• Contact: For questions about our Cookie Policy, reach out to us.